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IT Support Engineer

About ThousandEyes

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a "black box" outside of their control. ThousandEyes gives organizations visibility and insight into the now borderless network. It arms them with an accurate understanding of how the network impacts their applications, users and customers. ThousandEyes is used by some of the world's largest and fastest growing brands, including 4 of the top 5 SaaS companies, 4 of the top 6 US banks and 3 of the Fortune 5. ThousandEyes is backed by Sequoia Capital, Google Ventures, Tenaya Capital and Sutter Hill Ventures, with headquarters in San Francisco, CA.

Engineering at ThousandEyes

At ThousandEyes, we use cutting-edge technologies and innovative techniques to study and visualize networks on a global scale.

ThousandEyes engineers are focused on continuous improvement — of our product, our codebase, our knowledge, and our skills. We believe in innovation, simplicity, and elegance. We work in small, cross-functional teams where everyone has a voice.

About the role

ThousandEyes IT Support Engineers are the first tier of IT support for the internal organization and are responsible for managing ThousandEyes’ internal technology stack and internal IT infrastructure.

In this role, you will support a rapidly growing organization and ensure ThousandEyes’ IT functions smoothly. We believe that IT Support Engineers are key to enabling our employees to have friction-free workflows and be productive.

We’re looking for talented engineers with a background in IT support or macOS/Windows administration, experienced in troubleshooting both hardware and software issues. You must be willing to work closely with every employee at ThousandEyes.

Apply for this role if you:

  • Are a fast learner
  • Believe in software automation
  • Have exceptional troubleshooting skills
  • Have superb customer service aptitude with exceptional written and verbal communication skills
  • Have macOS and/or Windows administration experience
  • Have Windows Server administration experience
  • Understand network fundamentals (TCP/IP, UDP, ICMP, MAC addresses, IP packets, DNS, VoIP, etc)

Bonus points if you have experience with or are knowledgeable about laptop management, Active Directory, Single Sign On / SAML, Munki or Puppet.

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